Super Hotels

Super Hotels in Japan

Super hotels are a new type of budget hotel which offer cheap, clean accommodation with a minimilistic attitude towards staffing. The goal of the hotel chain is to maintain high customer satisfaction while offering lower prices than previously possible. They are able to do this because of the unqiue system they employ which requires minimal staffing.

Although they are a budget hotel they offer some pretty good services which separate them from other hotel chains such as a free breakfast buffet, well lit rooms and lobbies, wireless internet access, some buildings with all non-smoking rooms and even some hotels feauturing onsens.

The system
One of the most unique aspects of the Super Hotel is the check-in which is done through an ATM-like machine in the lobby. You choose the room you want and put in your money. You then receive a piece of paper with your room number and a number code which serves as a key which you need when you enter your room.

Because of the keyless system it means no check out is required and this is part of the secret to the success of the Super Hotel system. Because the front desk is hardly manned it reduces costs by about 35%. This lack of service doesn’t deter repeat visitors though and about 70% of their customers are repeat.

They have a “Gussuri Nemureru” (sleep well) system which allows you to pick from six types of pillows with varying degrees of firmness.

One thing you do have to be careful of is they do not allow you to check-in after midnight and there are no extensions on the checkout time of 10:00a.m.

Prices
Super hotels are extremely cheap, coming in at under 5,000 yen for a single room. Children over 6 are charged as adults.

Location
There are approximately 30 Super Hotels in various regions, namely Kyushu, Tottori, Kansai, Central Japan, Northern Japan and Greater Tokyo. Tokyo has the highest concentration with 10, with most of them located slightly out of the center of the city in locations such as Omiya, Myoden, Kameido, Akabane etc.